“Broadband” refers generally to any telecommunications service capable of supporting digital data transmission at high speeds. These services can include and/or support Internet, television, telephone, private data networks and various specialized uses. Broadband service can be delivered in a variety of ways, including telephone lines (e.g., DSL), coaxial cable (e.g., cable modem), fiber optic cable, wireless cellular/mobile service (e.g., cell phones, tablets, wireless modems), WiFi, point-to-point and point-to multipoint fixed wireless service and hybrid networks.
The primary broadband infrastructure in Morgan Hill is owned and operated by Frontier Communications, which took over ownership and operation of Verizon’s wireline telephone systems in California, and Charter Communications which purchased Falcon Communications in 1999, are the incumbent telephone and cable companies.
An independent analysis by Tellus Ventures in 2016, analyzed the telecommunications infrastructure in Morgan Hill as generally poor. In addition, the report did provide recommendations for the City to consider to support greater broadband deployment. Some of the activities that have been completed or are in process include:
- Design Standards for Conduit (pdf)
- Small Cell Design Guidelines (pdf)
- Inventory of conduit
- Master License Agreement for Small Cells (pdf)
- City of Morgan Hill Broadband Agreement (City facilities)
California Broadband Map (look up your address)
If you are interested in the service providers and offerings for broadband you can look up information submitted by the providers to the California Public Utilities Commission: https://www.broadbandmap.ca.gov/ (Link)
In addition, you can also see what service providers are available along with advertised speeds and starting prices in Morgan Hill at broadbandnow.com (link)
You can check your connection speed. This could indicate you need to update your hardware. https://www.speedtest.net/
FCC Wants Your Feedback on Broadband
The Federal Communications Commission wants to hear first-hand from consumers about the availability and quality of broadband in communities across the United States as part of an effort to improve internet access.
Link to survey form: Submit a request – FCC Complaints (link to FCC)
The commission launched a new feedback form (March 22, 2021) that allows internet users to share their experiences regarding broadband access, speed, and carrier availability as the FCC works to improve the accuracy of its broadband maps.
Best Practices to improve your home internet connection
- Avoid using an integrated (all-in-one) modem and router. This is standard practice to provide customers with one device
- Split the Modem and Routing Functions
- Avoid signal blockers, such as baby monitors, wireless headphones, microwaves, etc.
- Place your WiFi router in a central location that is away from obstructions such as cabinets, windows, etc.
- You can purchase approved modems from various retailers. For Charter Communications customers, you can look up approved modems at: https://www.spectrum.net/support/internet/compliant-modems-spectrum-network/
- Consider upgrading or using a Wi-Fi router that is 802.11n/ac.
- There are two frequencies that are broadcast 2.4 GHz and 5 GHz through most if not all routers
- You should connect your smart home devices to the 2.4 GHz frequency and only your phone and computing devices to the 5GHZ channel.
Broadband Community Workshop Series
The City is and has been aware that broadband service in Morgan Hill does not meet the community’s expectations, nor in many cases, does not meet the community’s true needs as was experienced on February 3, 2021. The workshops will focus on: Providing the community with a better understanding of the history of broadband services in Morgan Hill. What infrastructure (both wired and wireless) exists in Morgan Hill. How broadband is regulated and what that means to Morgan Hill. What the City can and cannot do. What residents and local businesses can and should do. Those members of the community that would like to participate in this meeting may do so by joining the virtual meeting at: https://bit.ly/MHCityCouncilMeeting or by calling in to: (669) 900-9128, then enter the webinar id: 873 3200 8380#. We hope you will be able to join us for these important workshops.
Workshop #1 - February 24, 2021
Hear the latest from Charter/Spectrum communications on the February 3, 2021 Fiber Cut that impacted Charter/Spectrum and Verizon Wireless services.
Workshop #2 - March 24, 2021
- City Council workshop materials (link)
- Video of Workshop (link)
- Presentation (pdf)
- Letter from Verizon Wireless Regarding Outage and Redundancy (pdf)
Workshop #3 - April 28, 2021 7 pm
Topics to be addressed will include:
- The focus will be on things residents can do to improve their home service.
- Presentations from Bullet Wireless and Etheric Networks (invited)
There will be ample opportunity for public input, questions, and answers.
You can join the virtual meeting at: https://bit.ly/MHCityCouncilMeeting or by calling in to: (669) 900-9128, then enter the webinar id: 873 3200 8380#