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Charter Cable Complaint Form

  1. Charter Communications has been granted a franchise from the State to provide cable television services in Morgan Hill. If you are experiencing problems with your cable/internet service, billing, or installation, you should call Charter at 855-757-7328. If they are unable to resolve your problem, please complete this form to request City intervention on your behalf. Please note that the Federal Communications Commission (FCC) does not have customer service standards relating to cable internet service.

  2. Did you experience a problem with Charter's customer service call center?

  3. Are you having an installation problem?

  4. Are you having a service problem?

  5. Are you having a billing problem?

  6. Are you having a construction problem?

  7. Miscellaneous

  8. Leave This Blank:

  9. This field is not part of the form submission.