The Support Services Division provides vital service to both police officers and the public. The division consists of:
- Police Records
- Property & Evidence
- Police Cadets
- Information Technology
The Communications Center is staffed with Public Safety Dispatchers that work around the clock to answer 911 calls. Communications staff in the center also dispatch Police Officers and Public Works Personnel during non-business hours. Fire and Paramedic requests are transferred directly to the California Department of Forestry and Fire Protection (CAL FIRE), with whom the city contracts for services. Public Safety Dispatchers answer an average of 9,000 9-1-1 calls and 74,000 other emergency and business lines per year, in addition to documenting minor incident reports via phone.
The Records Unit processes thousands of cases generated by police officers per year. These cases are submitted to the Office of the District Attorney for review and filing of criminal charges. Records Unit staff also greet community members at the counter and assist them with day to day paperwork processing requests such as release of impounded vehicles and citation sign-offs.
Property & Evidence
The Property / Evidence Technician is responsible for tracking and processing the large volume of evidence collected by Police Officers. Any lost/found property is also stored in Property / Evidence.
Police Service Cadets are students interested in a Law Enforcement career. Cadets generally work with Records. The Cadets are responsible for greeting and assisting citizens coming to the Police Department front counter, pre-booking those people cite/released in the field, filing, data entry, and have various general duties throughout the Police Department as needed.
Cadets also perform Live Scan Fingerprinting for the public. Citizens needing Live Scan Fingerprinting should call 408-776-7300 to schedule an appointment.
Information technology works behind the scenes to keep the entire city's computers and networks running smoothly.